Can you sue your car service/ workshop for not following 1st come 1st serve policy while servicing your car?

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Shubham Budhiraja[1]

 

Mr. A took his ford Eco-sport to the service center around 10AM. It is his case that Job card was prepared at 11AM and there was in delay commencement of service due to which Mr. A had to un-necessary waste his precious time in waiting at the workshop. Learned District Forum and State Commission held the service center is deficient in service. Hon’ble NCDRC held that[2]:

 

(i)             The service center/ workshop has failed to prove one record that the vehicles of the customers were serviced, as per first-come-first serve policy.

 

(ii)           No evidence has been produced by the workshop regarding adherence of schedule and priority followed in carrying on the servicing of vehicles.

 

(iii)         The consumer was unnecessarily made to wait in the waiting room, for about more than two hours, and by that time, his vehicles were not even touched by any worker of workshop.

 

(iv)         Thus, there is a clear-cut deficiency in providing service to the consumer by the workshop.

 

 


[1] Advocate, Delhi High Court [ACS, LLB, BCOM(H)], Budhirajalawchambers@gmail.com, +91-9654055315

[2] RP/2365/2016, NCDRC, Judgment dated 09/06/2023

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